If you are entitled to an additional refund amount, we will issue you a separate check for that amount. Send us any documents that support your claim.Follow the mailing instructions on your adjustment notice.(You can find the form number in the bottom left-hand corner of your letter.) From the drop-down menu, select the form number of your letter.On the first screen, under the Notice type section, select the option I received a notice about my refund.Select Respond to department notice from the expanded menu.Select the ≡ Services menu in the upper left-hand corner of your Account Summary homepage.Log in to (or create) your Online Services account.Hint: You can use your smartphone to take and share a clear and legible picture. Make digital copies of your documents.Gather the documents that support your claim.If you have any problems with this telephone system, call customer service at (800) 487-4567.If you received an adjustment notice, you can respond online or by mail with supporting documentation. To pay your Real Estate Tax with a credit card, call (877) 309-3710. You can also pay with cash at the Municipal Services Building. You can pay by check or money order at any of our customer service locations. Our North Philadelphia office remains closed. Our Northeast Philadelphia office is also open. You can schedule an appointment at the Municipal Services Building (MSB) to pay taxes and fees in person. If you need to print a payment voucher, visit the Philadelphia Tax Center. Use the mailing address provided on the bill or check the webpage for the specific tax you’re paying. Write the tax type and your account number on your check. If you received a bill in the mail, return the attached payment coupon along with a check or money order. MeF allows you to schedule your payment for any date before the tax’s due date. If you file your City taxes through Modernized e-Filing, you can also send your payment through the approved software packages. In-person payments with Visa debit cards have a processing fee of $3.95. There is a service fee of 2.25% for credit card payments. This fee is collected by the processing vendor, not by the City. There is a processing fee for payments by credit/debit card. You can pay taxes by eCheck or credit/debit card on the Philadelphia Tax Center. To pay as a guest, follow the “Make a payment” link and follow the on-screen prompts. You can either log into your Tax Center account, or pay as a guest without a username and password. You can pay all Philadelphia taxes through the Philadelphia Tax Center. You can find detailed payment instructions on each tax’s webpage. Pay your commercial trash/refuse collection fee.Enroll in direct deposit as a vendor or a foster parent.Open a safe and affordable bank account.Get free help applying for public benefits.Use code enforcement numbers to request a payoff.Resolve bills or liens for work done by the City on a property.Contact a collection agency to resolve a debt.Prevent sequestration of your property due to unpaid debts.Disputes and appeals for taxes or water bills.Set up a Real Estate Tax payment plan for property you don’t live in.Set up a Real Estate Tax installment plan.Apply for the low-income senior citizen Real Estate Tax freeze.Enroll in the Real Estate Tax deferral program.Apply for the Longtime Owner Occupants Program (LOOP).Set up a Real Estate Tax Installment Plan.Set up an Owner-occupied Real Estate Tax Payment Agreement (OOPA).Appeal a water bill or water service decision.Apply for water bill customer assistance.Apply for the senior citizen water bill discount.Water bill affordability, assistance programs, and payment plans.Make an appointment for City taxes or a water bill in person.Request a technical/private letter ruling for unusual tax circumstances.Request a refund for taxes paid to local jurisdictions.Request a refund for City taxes or water bills.Philadelphia Re-Entry Program (PREP) Tax Credit.
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